Troubleshooting Guides
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      Why Isn't the AVAIL Desktop Opening?

      Troubleshooting installation issues

      Occasionally, users will encounter issues initially opening the AVAIL Desktop Application. This can be caused by missing or corrupted configuration files, and locked files that maintain read-only rights in the AVAIL install destination. 

      Troubleshooting Steps:

      1. Close all instances of AVAIL.
      2. Navigate to %localappdata%\AVAIL\ and remove all files except for the Avail.Harvest and Avail.Revit folders (if present).
      3. Relaunch AVAIL.

      If the issue persists:

      Important Note: For Single Sign On (SSO) users, save a copy of the ADFS.config file located at C:\Program Files\AVAIL before doing the following.

      Place it back in this location after reinstalling.

      1. Uninstall the AVAIL Desktop using the Windows Add/Remove Programs utility.
      2. Navigate to %localappdata%\AVAIL\ and remove all files except for the Avail.Harvest and Avail.Revit folders (if present).
      3. Reinstall the AVAIL Desktop.

      This will usually resolve any issues with opening AVAIL immediately after installation.

      If you are still unable to open your AVAIL Desktop, please contact support@getavail.com.