Troubleshooting installation issues
Occasionally, users will encounter issues initially opening the AVAIL Desktop Application. This can be caused by missing or corrupted configuration files, and locked files that maintain read-only rights in the AVAIL install destination.
This may be resolved by the following workflow:
- Close all instances of AVAIL
- Navigate to %localappdata%\AVAIL\ and remove all files except for the Avail.Harvest and Avail.Revit folders (if present)
- Relaunch AVAIL
If the issue persists:
For Single sign-on users, save a copy of the ADFS.config file located at C:\Program Files\AVAIL before doing the following. Place it back in this location after reinstalling.
- Uninstall the AVAIL Desktop using the Windows Add/Remove Programs utility
- Navigate to %localappdata%\AVAIL\ and remove all files except for the Avail.Harvest and Avail.Revit folders (if present)
- Reinstall the AVAIL Desktop
This will usually resolve any issues with opening AVAIL immediately after installation. If you are still unable to open your AVAIL Desktop, reach out to support@getavail.com