Common problems (and solutions) users may face when first indexing files with AVAIL
For AVAIL Desktop version 4.3 and later
Version 4.3 introduced an improved indexing flow and removed the AVAIL Sync Service.
If content is not indexing, possible causes may be:
- The file is locked by another application (for example, a file is open in Revit)
- Try closing the file and the application which may have the file locked and indexing again.
- Security settings may be blocking access to needed sites
If you are still experiencing issues, email us at email@example.com
For AVAIL Desktop versions 4.2 and earlier
The indexing may still be processing
Several factors can affect the amount of time it takes for the indexing process to complete: the number of files, file size, internet speeds, amount of tags being generated, etc.
Your network outbound traffic also greatly affects indexing speeds. Generally, indexing will complete within a few minutes but the above factors can cause it to take significantly longer.