A quick summary of AVAIL's different subscription plan options and licensing
Plans and Pricing options were updated beginning June 1, 2021. Visit our Subscription Changes page for more information.
Plans and Pricing
Visit our Pricing Page to get started with a plan
Monthly $20/user or
Contact Us - Starts at $200/user/year
1,500 items per Channel
|All Features in Free, plus:
50,000 items per Channel
All Features of the AVAIL plan, plus:
50,000 items per Channel
How is AVAIL licensed?
Licenses are assigned to a specific user login (named user). The AVAIL software may be installed on multiple computers and the license may be accessed for use on one of these machines in a non-concurrent fashion.
Does the agreement cover updates?
Yes! All AVAIL users are entitled to updates and enhancements that are made generally available.
Does the license term automatically renew?
Yes, AVAIL licenses automatically renew unless cancelled.
Can I mix and match Annual and Monthly users?
No, at this time users on the same plan must be on the same billing option.
Can I add Free users to my AVAIL or Enterprise plan?
No, all users on the same plan must be the same subscription option.
How does AVAIL handle licensing users for Enterprise subscriptions?
Enterprise subscriptions are 3-year terms, with annual baseline adjustments based on Average Monthly Users (AMUs), with a minimum baseline of 50 users.
At the beginning of the term, a baseline number of users is determined for the first year of billing. An unlimited number of users may use AVAIL Enterprise in addition to the baseline users during any subscription period. Annually, AVAIL looks at the number of AMUs from the past 12 months to determine if the baseline should be adjusted for the next year.
How are the number of Average Monthly Users (AMUs) determined?
Average Monthly Users are the average number of users who use AVAIL Enterprise each month. AVAIL looks at the AMUs during a previous period to determine the baseline. A user is counted when they make an action (called an event), such as indexing or searching for content in the AVAIL software.
What is the level of support provided in an Enterprise contract?
AVAIL is committed to providing the highest quality support! We constantly work to improve our response times, quickly get you in touch with the subject matter expert (CEO included), and won’t hesitate to hop on a call or screen share to help solve an issue.
Per the official paperwork, the AVAIL service availability goal is 99.9% up-time per year, not including scheduled maintenance.
Service requests will be responded to within 8 hours (and typically much sooner!), during business hours.
Our Customer Success Team is available Monday-Friday, 9am-5pm Eastern Standard Time (EST). In case of production down, please notify your dedicated Customer Success Manager.
Via Email: email@example.com
Via Telephone: +1.859.963.1616 ext 103
Does AVAIL support SSO?
Yes. Single sign-on allows you to login using your company credentials. Enterprise plans offer integration with your Active Directory including Azure, ADFS, Okta and others.
Once configured, if the user does not exist, AVAIL automatically create a users account the first time a user logs in to the AVAIL application.
Additionally, Active Directory groups can be mapped into the AVAIL application for easier sharing of Channels.