Troubleshooting Guides
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      How to Run the 'Support Utility for AVAIL'

      Support Utility log files are easy-to-share and help troubleshoot errors that may occur

      What is the Support Utility:

      The Support Utility for AVAIL is a standalone utility installed with the AVAIL Desktop. The utility provides a quick and easy wat to collect AVAIL log files.

      Helpful tip: Utility logs are individually available in C:\Users\[UserName]\AppData\Local\AVAIL.

      If you have experienced an issue or bug with the software, running the utility and sharing the zip file it creates helps AVAIL support identify and resolve issues more quickly.

      How to use the Support Utility for AVAIL:

      1. Close all instances of AVAIL (you may also need to close Revit entirely).
      2. Type 'Support Utility' in your Windows search bar and select the Support Utility for AVAIL app.
      3. Select Run Utility.
      4. Select Open Zip Location, this should take you directly to the zip file location.
      5. Email the zip file to support@getavail.com along with a description of the issue and any additional helpful information.