AVAIL will employ the following Service Level Agreements for responding to Software Errors and Service Interruptions. AVAIL service availability goal is 99.9% uptime per year not including scheduled maintenance.
- Telephone Support: +1 859.963.1616 9am – 5pm EST Mon-Fri
- Email Support: firstname.lastname@example.org 9am-5pm EST Mon-Fri
- Service Requests: 0-8 hours 9am – 5pm EST Mon-Fri